We collect the following categories of information:
1.1 Personal Information
- Name
- Shipping and billing addresses
- Phone number
- Email address
- Date of birth (if required for age verification or customs purposes)
- Identity verification documents (only when legally required)
1.2 Transaction & Service Information
- Order history and purchase details
- Payment information (processed securely by third-party payment providers; we do not store full card numbers)
- Warehouse service requests (packing, consolidation, storage, etc.)
- Shipping requests and delivery instructions
- Tracking numbers, delivery confirmations, and customs status updates
1.3 Automatically Collected Technical Information
- IP address
- Browser type, device type, and operating system
- Website usage logs
- Analytics data
- Cookies and tracking technologies (see Section 5)
1.4 Logistics & Carrier-Generated Information
We may receive data from logistics partners (e.g., DHL, FedEx, UPS, EMS, KH carriers), including:
- Package scan events
- Transit, delay, and delivery statuses
- Customs inspection or release information
- Delivery exceptions or damage notices
1.5 Customer Service Records
We may collect and retain:
- Emails, chat messages, and tickets
- Communication notes
This helps us resolve issues, improve service quality, and maintain security.